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  >  FAQ

Frequently Asked Questions

What payment type do you accept?

At present we accept PayPal, Visa and MasterCard.

We also have partnered with AfterPay and LayBuy to provide our customers with multiple options for payment.

Please contact our staff if you have any questions regarding payment method.

How much is shipping?

We ship Australia Wide and our standard fees start from $9.90AUD which is automatically calculated at checkout and that is for most of our range.

The standard shipping fees exclude some items which will be displayed on the item page and the shipping fees will be calculated at checkout.

International orders will incur a shipping fee which is automatically calculated at checkout.

How long does shipping take?

Once your order is completed we despatch your order between 1-3 days(working days).

Shipping to Australia can take up to anywhere between 3 to 14 days(working days) depending on location.

with pre-sales orders please check within the product page to see release dates or contact hello@toyshack.com.au for further information.

Any International orders can take up to up to 28 working days. We use Air mail so during busy times it may take a little longer.(Delays due to COVID-19 which can take longer than 28 days)

My Order is taking long what can I do?

If you have been waiting longer than the times listed above then please get in touch and we can lodge an enquiry with the postal service.

If we still cannot get an answer then, we will always make good by speaking to the customer and providing the most fair results for the customer.

Do you have a Refund Policy?

We offer a 30 day money back guarantee from the date of purchase. If you are not satisfied with your purchase, we will refund the purchase price.

All goods must be returned at the buyer’s expense and be in the same condition as received, including all original packaging.

For further information regarding our fund policy please go to https://www.toyshack.com.au/legal

If I need help how can I contact you?

We are available via our contact page so please don’t hesitate to email or contact us if you have a question. Our staff will endeavor to answer you back within 24 – 48 hours.

Please see our contact page for all contact details and email details for each department.